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Clever Logger Alarms Overview

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What are alarms?

We want you to know when there is a problem
Each Clever Logger can send out a number of different alarms – high temperature, low temperature, low battery, etc.  The idea is very simple: we want you to know when there is a problem.

But what happens if there is a power failure, your fridge heats up, stock is damaged, and then power returns and your fridge cools down again? If you were to then look at the temperature you would only see that your fridge is cold. For a restaurant they now run the risk of serving potentially hazardous food to customers. For pharmacies and GPs, their vaccines may be compromised.

Alarms are designed to 

notify you of what is currently a problem


remind you of what may have been a problem

How do we achieve this?

An alarm record is created when a problem starts to occur. 

We will then start to notify people that there is a problem.  We can do this with emails and phone notifications.

If repeat notifications are enabled (and they are by default), we will then continue to send notifications.

Depending upon how it is configured, the reminders won’t stop until:

– one user acknowledges that there is a problem (they literally press the “Acknowledge alarm” button.  By default, the phone notifications are designed to disturb you so that you know there is a problem. Once one person has been disturbed and acknowledges that there is a problem we don’t need to disturb other people. 

– the problem is fixed. An offline alarm, for example, occurs when we haven’t heard from a logger or gateway in a while. Once it is back online there is no need to disturb users because all is working.

– the problem is acknowledged OR fixed. 

– the problem is acknowledged AND fixed. Our temperature related email notifications are typically set this way. It ensures you are reminded until the problem is fixed, but if it automatically fixes itself overnight, we still want you to acknowledge that there was a problem.


What to do if you get an alarm

There are two parts to answering this question. The first is “what am I meant to do in Clever Logger?” and “how do I fix the problem?”

The following articles will answer each of these questions.

Cant Log into Clever Logger

What do I do in Clever Logger with alarms?

This includes information on how to view them, acknowledge them and close them.

How do I fix low temperature alarms?

How do I fix high temperature alarms?

Cant Log into Clever Logger

How do I fix low humidity alarms?

Cant Log into Clever Logger

How do I fix high humidity alarms?

check battery status

How do I fix low battery alarms?


How do I fix offline location alarms?


How do I fix offline gateway alarms?

How are alarms configured?

Location and gateway settings

Against each location and gateway you can:

  • enable or disable each type of alarm
  • determine what the thresholds are
  • determine if there should be a delay before the alarm occurs
  • determine which notification groups will be notified
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To receive alarm emails and/or phone notifications the person needs to be added to Clever Logger as a user. Once added as a user they will be able to:

  •  login to Clever Logger
  • view locations
  • receive reports
  • be added to notification groups 
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Notification group settings

A notification group is simply a collection of users.

There are 2 default notification groups in all accounts, one for users’ emails, and one for their phones.

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adding a logger

How to configure locations

Including high and low temperature alarms, offline alarms and low battery alarms.

adding a gateway

How to configure gateways

Including offline alarms


How to configure notification groups

Including how to add notification groups, change settings, and 

add user to group

How to configure users

Including how to add and remove users, and change their level of access.

Common questions

Why am I receiving this alarm?

Cant Log into Clever Logger

How do I stop receiving this alarm?


You're going to love Clever Logger

To prove it, we’ll send you a Starter Kit to try out for a whole month.

Set it up, have a play, explore the features – obligation free.

If you love it, just let us know.

If not, just send it back.

What is NATA?

The National Association of Testing Authorities (NATA) is the recognised national accreditation authority for analytical laboratories and testing service providers in Australia. It is an independent, not-for-profit organisation that provides independent assurance of technical competence. 

NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices .

Location Views

In the top right corner of the Location page, you will find the View chooser.

There are three options: Simple, Detailed and Gauge.


Other "How To" articles

Frequently Asked Questions