Processing alarms in Clever Logger
This page provides information on alarm processing in general in Clever Logger. There are information pages on each alarm type and how to fix or understand the specific problem:
Clever Logger can send alarms for:
- High temperature
- Low temperature
- High humidity
- Low humidity
- Low battery
- Logger offline
- Gateway offline
In each case, members of the nominated Notification Group will receive an email. If you have installed the app on your phone, you will also receive a notification through the app.
What do you do when you get an alarm?
The email or phone notification should have sufficient information to tell you what the problem is and where.
You can get updated alarm information by clicking the link in the email or logging into Clever Logger. Log into your dashboard at cloud.cleverlogger.com.
Check out what is causing the alarm.
The accent stripe on the left of the panel shows us the status of the alarm.
Red – the alarm is ongoing
Orange – the alarm condition has finished
Why would I "acknowledge" an alarm?
When you “acknowledge” an alarm, you are simply telling us that you now know about it.
This then means that we will (depending upon the system configuration) stop nagging you as often. By default, we will stop sending phone notifications.
By default, we will continue to email you that a problem exists.
Do I need to close alarms?
For many users, having a fridge that became too warm and then returned back to normal is still a problem. The contents may now need to be checked and potentially disposed of. In this case we will continue to email a reminder until you close the alarm.
The status bar next to the locations also indicate if there is an active alarm (red), or old alarms that have not been closed (orange), or no alarms (green).
Ideally, your Gateways and Locations should all be green. This makes it easier to spot when a new alarm has occurred.
It is good practice to acknowledge and close alarms as soon as you can.
Keeping good notes
The Clever Logger Alarms system allows you to make notes on each alarm. It is good practice to make a note of what caused the breach and what was done to remedy it.
What if I keep getting alarms?
If you keep getting alarms, there is an ongoing problem. Please don’t ignore it.
Maybe your internet connection is not stable. Maybe the logger is too far from the gateway. Maybe the logger is in the wrong part of the fridge. Maybe the fridge needs a service.
Whatever the problem, it is important to sort it out rather than just ignoring or switching off the alarms. Call us on 1300 80 88 89 and we will walk you through the possible solutions to your issues.
What if I don't want to get the alarms?
You are getting the alarm notifications because:
- you are in a notification group
- that is linked to the location’s alarm type
You can stop receiving notifications by either:
- removing yourself from the notification group, or
- disabling the notification group from the location alarm type