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Managing Alarms

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I've been notified
about a problem

When a problem is detected a notification is sent to your email and the app on your phone (if installed). 

At the end of this article you will see links on how to deal with each type of alarm. This article focuses on how to manage them within Clever Logger.

Notifications may also be automatically resent if not acknowledged. It is also possible for them to be sent to other people if not acknowledged within time. 

Notification

How to view alarms

You can see alarms on a number of screens.

The overview page has a list of active alarms below the list of locations. 

There are options at the top of these lists to filter the alarms. In the case of the overview page, it defaults to “Unresolved”. It is possible to view only unacknowledged, unresolved or all. 

The Alarms option in the menu shows the same screen, just without the locations above it.

If you click on a specific location or gateway, you will see a list of alarms below the graph. These relate to that item only.

Step 1 Icon

Acknowledge the alarm

The first step is to acknowledge an alarm. This is YOU telling Clever Logger that you know about the problem, and you are dealing with it.

This will

  •  stop some notifications being sent to people. This is typically the phone alerts. 
  • Stop the escalation process. This is where additional people may have been notified if the alarm wasn’t responded to quickly.

Clever Logger will continue to send reminders (typically emails) to people (depending upon the configuration). 

Once you tell us you know there is a problem then we don’t have to interrupt you. We will, however, periodically remind you until the problem is fixed.

Acknowledgement

How to acknowledge an alarm

The eye icon is used to indicate that you have seen the alarm. 

Acknowledging the alarm will stop most of the automated notifications from repeating. 

There is also the option to acknowledge all if there are a large number of alarms.

Step 2 Icon

Fix the problem

Sorry, we can’t help you with this one. You will need to resolve what ever was causing the alarm.

What we can help with is providing a place to keep notes in regards to what caused the alarm, or what you did about it.

How to add notes to an alarm

The notes feature allows you to store other information about the alarm. This could include:

  • What caused the problem
  • What you did to resolve the problem
  • Who resolved the problem (e.g. person or company)
  • What you did with the stock
  • Who you contacted

To add a note, just press the “Add note” button.

Step 3 Icon

Close the alarm

Once the problem has been fixed you can then close the alarm. This is simply telling Clever Logger that you don’t care about the alarm any more. 

You can add notes to the alarm before closing it. This is useful for information like who dealt with it, what tests were run, if stock needed to be discarded etc.

Note: Closing an alarm simply hides it from immediate view. It is still available for viewing later and for reports.

Close

How to close an alarm

The tick icon is used to indicate that you have now finished processing the alarm.

If the tick button is ghosted out (as shown here), then you need to wait for the alarm to return to normal before closing it. For example, if it is an offline alarm you need to wait for the device to be online again.

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What is NATA?

The National Association of Testing Authorities (NATA) is the recognised national accreditation authority for analytical laboratories and testing service providers in Australia. It is an independent, not-for-profit organisation that provides independent assurance of technical competence. 

NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices .

Location Views

In the top right corner of the Location page, you will find the View chooser.

There are three options: Simple, Detailed and Gauge.

change-location-view

Simple View

Detailed View

Gauge View