I've been notified about a problem
When a problem is detected a notification is sent to your email and the app on your phone (if installed).
At the end of this article, you will see links on how to deal with each type of alarm. This article focuses on how to manage them within Clever Logger.
Notifications may also be automatically resent if not acknowledged. It is also possible for them to be sent to other people if not acknowledged within time.

When a problem is detected a notification is sent to your email and the app on your phone (if installed).
At the end of this article you will see links on how to deal with each type of alarm. This article focuses on how to manage them within Clever Logger.
Notifications may also be automatically resent if not acknowledged. It is also possible for them to be sent to other people if not acknowledged within time.
Notification
How to view alarms
You can see alarms on a number of screens.
The overview page has a list of active alarms below the list of locations.

There are options at the top of these lists to filter the alarms. In the case of the overview page, it defaults to “Unresolved”. It is possible to view only unacknowledged, unresolved or all.
The Alarms option in the menu shows the same screen, just without the locations above it.
If you click on a specific location or gateway, you will see a list of alarms below the graph. These relate to that item only.

Acknowledge the alarm

Acknowledge the alarm
The first step is to acknowledge an alarm. This is YOU telling Clever Logger that you know about the problem, and you are dealing with it.
This will
- stop some notifications being sent to people. This is typically the phone alerts.
- Stop the escalation process. This is where additional people may have been notified if the alarm wasn’t responded to quickly.
Clever Logger will continue to send reminders (typically emails) to people (depending upon the configuration).
Once you tell us you know there is a problem then we don’t have to interrupt you. We will, however, periodically remind you until the problem is fixed.
Acknowledgement
How to acknowledge an alarm
The eye icon is used to indicate that you have seen the alarm.
Acknowledging the alarm will stop most of the automated notifications from repeating.
There is also the option to acknowledge all if there are a large number of alarms.


Fix the problem
Sorry, we can’t help you with this one. You will need to resolve what ever was causing the alarm.
What we can help with is providing a place to keep notes in regards to what caused the alarm, or what you did about it.
How to add notes to an alarm
The notes feature allows you to store other information about the alarm. This could include:
- What caused the problem
- What you did to resolve the problem
- Who resolved the problem (e.g. person or company)
- What you did with the stock
- Who you contacted
To add a note, just press the “Add note” button.


Close the alarm
Once the problem has been fixed you can then close the alarm. This is simply telling Clever Logger that you don’t care about the alarm any more.
You can add notes to the alarm before closing it. This is useful for information like who dealt with it, what tests were run, if stock needed to be discarded etc.
Note: Closing an alarm simply hides it from immediate view. It is still available for viewing later and for reports.
Close
How to close an alarm
The tick icon is used to indicate that you have now finished processing the alarm.
If the tick button is ghosted out (as shown here), then you need to wait for the alarm to return to normal before closing it. For example, if it is an offline alarm you need to wait for the device to be online again.
