The Guide
The complete Clever Logger Guide
Your account
Creating your Clever Logger account
This page is for users who are completely new to Clever Logger. It will guide you through the process of creating your Clever Logger account.
Logging into your Clever Logger account
Step-by-step instructions for logging into your Clever Logger account
Adding more Users to your Clever Logger account
You can have as many users as you like in your Clever Logger account. Each user needs a unique email address.
How do I change my account name?
Need to change your account name? Here’s how.
How do I change my email address?
A lot of users ask why they can’t just change their email address in the User Profile section.
How to create a shortcut to the Clever Logger dashboard
The quickest and easiest way to open the Clever Logger dashboard is to make a shortcut on your desktop or in the browser
Signing out of old browser sessions
This article explains how to see all the browsers you have used to sign into Clever Logger, and select which ones to sign out from.
How do I remove an old phone/tablet from my account?
No longer using a device? Here’s how you can sign out through the dashboard.
Gateways
Adding a Gateway to your Clever Logger account
The gateway is the connection between your loggers and the internet. Here’s how to add a new gateway to your system.
Connecting your Gateway to the internet using Wi‑Fi
Connecting your gateway to Wi‑Fi often means you can place it closer to the logger, improving signal strength and reducing offline alerts.
Connecting your Gateway to the internet using Ethernet
Connecting your gateway to Ethernet provides a constant reliable link to the internet
Information for your IT people
If you are in a larger organisation, here is some information your IT people may need to make things work.
Gateway alarm settings
When the gateway experiences a power outage, you will be notified via email or through the phone app.
Rebooting a Gateway
Your Gateway is basically a mini computer, and sometimes just switching it off and on can fix any issues you’re having
Troubleshooting offline Gateways
The Clever Logger gateway is the link between your loggers and the internet. If it is offline, this is a serious problem that needs to be fixed.
Time Server errors
The Clever Logger gateway needs to connect to a special server on the internet called a Time Server in order to make a secure connection. Sometimes access to this type of server may be blocked. This page shows how to recognise and handle this error.
Understanding the lights on the Clever Logger gateway
The Power Lights on the Clever Logger gateway have different patterns for different events. Find out what they mean
Moving a gateway to another site or organisation
Clever Logger provides a simple way to move gateways around within your organisation
Connecting a gateway to my phone’s hotspot
If your normal internet is down, it’s possible to connect your gateway to your phone’s mobile hotspot to get the data from your logger
Finding the MAC address of a gateway
Your IT people will sometimes need to know the gateway’s network identifier, known as a MAC address.
Locations and loggers
Adding a Location to your Clever Logger account
Step by step instructions for adding and configuring a Location
Starting your logger
When you receive your new logger, it is turned off. You must start it before it can be added to your account.
Where to place your loggers for best results
Where you place the logger can make a big difference to the temperature readings and the reliability of the signal
Location Settings – Logging and alarms
Clever Logger Location setting information to help configure alarms and logging interval. This includes tips on how to minimise false alarms, and how to escalate alarms if they aren’t dealt with quickly.
I got a low battery alarm. What do I do?
A low battery alarm on your logger needs your attention. Here are your options.
The difference between Last Seen and Last Log
Sometimes there is a big difference between the Last Seen and Last Log times. What causes this and how can you fix it?
Logger not syncing or taking too long for first download
When you first set up a logger, you should receive your first data within about 10 minutes. If the process is taking too long, read on …
Replacing a location’s logger
This page walks you through the process of swapping out a logger at a location
Diagnosing Offline Location issues
If the logger and gateway aren’t communicating, you won’t get alerts about out-of-range temperatures. This is a serious problem that needs to be fixed.
Clever Logger presets for loggers
Clever Logger has a number of presets to allow you to quickly configure loggers for your particular needs. For example, they include presets for vaccine fridges and hospitality fridges. This article explains what they are and why we think they are a good idea for most users.
How to check the battery status on your logger
We recommend that you change the battery in the Clever Logger loggers every 12 months. How do you check when that will be?
Changing the battery in the logger
Is your logger feeling a little fatigued from running all year? Give it a little boost with a brand new battery supporting its immune system with essential nutrients to power on through the day! See below to find out what you need.
I changed the battery and the alarm didn’t go away
We recommend that you change the battery in the Clever Logger loggers every 12 months. How do you check when that will be?
Viewing data from a removed logger
Even if you have removed a logger, you can still access its historical data
Your data
Viewing your data as a graph
Clever Logger makes it easy to view and export your data in a variety of formats.
Twice-Daily Min-Max
Some authorities will ask to see a minimum and maximum temperature for both morning and afternoon. As usual, Clever Logger makes this easy.
Reports
Twice-daily reports
Some health departments require twice-daily readings of the log. Clever Logger makes this easy by sending you an email with the minimum and maximum temperatures twice a day.
How to add or remove recipients on an existing report
Step-by-step instructions on how to add new recipients to your existing reports.
Creating an instant report
With just a few clicks, Clever Logger can send you a reports on any logger for any date range. Your data is at your fingertips.
Creating a scheduled report
Clever Logger can automatically send reports straight to your email ever day, every week or every month, depending on your needs.
Reports Overview
Step by step instructions for creating Reports
Alarms
Managing Alarms
Alerts are the heart of CleverLogger. They allow you to find out about problems in time to do something about them.
Clever Logger High Temperature Alarms
Getting high-temperature alarms in Clever Logger? Here are some tips on what causes them and what you can do to fix or minimise them. Some relate to the equipment and some to staff.
Bulk Alarm Handling
Easily manage alarms in bulk
Diagnosing Offline Location issues
If the logger and gateway aren’t communicating, you won’t get alerts about out-of-range temperatures. This is a serious problem that needs to be fixed.
Location Settings – Logging and alarms
Clever Logger Location setting information to help configure alarms and logging interval. This includes tips on how to minimise false alarms, and how to escalate alarms if they aren’t dealt with quickly.
Your organisation
Sites – an overview
Clever Logger makes it easy to manage a single fridge or a whole chain of hospitals.
How to create a new site in Clever Logger
Sites are a useful way to manage larger installations in Clever Logger. You can limit what users can see and do by site, as well as define reports. This article shows you how to quickly create a new site.
Changing a site’s name and description
How to change the name and description of a site
How to add a user to a site
Sites are a useful way to help manage larger organisations in Clever Logger. You can limit who has access to sites as well as run site specific reports. In this article we cover how to give a user access to a site.
How to create multiple Organisations on Clever Logger
A single user can be the owner or multiple organisations. This page explains why you may want multiple organisations and how to set up a whole new organisation.
Deleting sites and organisations
How do you delete a site or organisation? The answer is, you can’t. We considered it too risky to put this functionality in the dashboard.
Users and Groups
Managing your User Profile
Change your name or profile colour, log out of an old computer, or create a new organisation
Adding more Users to your Clever Logger account
You can have as many users as you like in your Clever Logger account. Each user needs a unique email address.
How to remove a Clever Logger user
Has someone outstayed their welcome on Clever Logger? Find out how to kick them out of your home….page. Follow the directions outlined by the experts below.
How do the different roles and permissions work?
What is the difference between an Operator and Controller? This page will outline and explain the different roles for Clever Logger users.
Notification Groups – an overview
Notification Groups are a key concept in Clever Logger. They allow you to make sure that only people who need to know are notified about alarms.
How to add a user to a Notification Group
How to add a user to a notification group so they can be quickly notified about issues.
Removing a User from a Notification Group
If someone no longer needs to receive notification, you can easily remove them from a group
How to test if notifications are being sent to a user or group
Want to check if notifications are getting through? Here’s how ….
Understanding escalation delays and secondary groups
Alarms can be escalated to a secondary Notification Group if no one from the primary group responds in time.
The Clever Logger app
How do I remove an old phone/tablet from my account?
No longer using a device? Here’s how you can sign out through the dashboard.
How do I keep receiving alarm notifications to my app after eight months?
If the Clever Logger app has not been opened for more than 8 months, it may no longer be able to receive notifications. Here’s how to fix that
How do I get notifications sent to my phone?
Having the Clever Logger app on your phone allows you to be notified of problems day or night, wherever you are.
Notification settings on your phone app
The free Clever Logger app allows you to view your data, create reports, and respond to alarms. Available for both Android and iOS.
Downloading and Installing the App
The free Clever Logger app allows you to view your data, create reports, and respond to alarms. Available for both Android and iOS.
