Prior to 2023, when a new Organisation or Site was created, Clever Logger would create a single default notification group and automatically add users to it.

Now, when a new Organisation or Site is created, two separate Notification Groups are generated. One is specifically for Push notifications (i.e. notifications sent to the mobile phone app), and the other is for Email notifications.

We changed this default behaviour to allow us to be more specific in when we notify you about alarms.

Push Notification Group

Sent to the Clever Logger app on your phone or iPad

Purpose: Ensure you are aware that there is a problem.

Send alarms straight to your phone
Repeat frequently
Continue until you ACKNOWLEDGE the alarm

Email Notification Group

Sent to your email inbox

Purpose: Ensure you have FIXED the problem.

Send alarms to your email
Repeat infrequently
Continue until you FIX the problem

But what about existing users with a single Notification Group?

Our recommendation is to split your Notification Groups so that if an issue arises, you will be aware of what is happening and can address the problem before it is too late.

We have made this really easy – you just click a single button.

The notification group will be turned into two. One will have the word “email” added to the name, and the other will have “push” added to the name.
Existing users will be added to both groups.
Each location or gateway that is using existing the notification group will have both new notification groups linked to it.
The settings for the ‘repeat frequency’ and ‘repeat until’ condition will be updated.

How do I split my Notification Group?

If you already have some Notification Groups in your Organisation and would like to split them to take advantage of these new default settings, you can do this quite easily. Simply click the ‘View My Notification Groups‘ button below and you will be presented with a list of all your Notification Groups. Just click ‘Split Group‘ next to each that you would like to update, and you’ll be done.

The default settings

The default settings for these different types of alarms are shown below. You can manually change them on the locations or gateways again later.

“Repeat every” – means how often the alarm notification will be sent to you via Email or Push notification.

“Repeat Until” – is the point at which the alarm notification will stop alerting you. This is either until the alarm has Ended or been Acknowledged on the Clever Logger dashboard. If you are unsure how to manage alarms, please see these articles: