Adding a new logger
When you first add a new logger to your account, there are a couple of steps that need to happen at our end before the logger settles down into its regular routine.
First, we need to transmit the settings you have chosen to the logger. This process is called syncing and should take between 5 and 10 minutes.
2. Downloading First Recording
Once the logger has its settings, it can record and transmit its first recording. Again, this process usually takes no more than 10 minutes.
What can go wrong?
Logger won't sync settings
While the gateway is sending the settings to the logger, you will see this message …
The process should only take a few minutes. If it takes longer than 10 minutes, there is likely to be problem.
In most cases, you simply need to improve the signal strength between the gateway and the logger. Move the gateway closer to the logger, or move the logger closer to the gateway. The location should sync within a few minutes.
If this fixes your problem, you will need to make the placement of the gateway and logger permanent. Sometimes, connecting the gateway to wi-fi rather than ethernet will allow you to move it closer to the logger.
If this doesn’t work, you can try other things…
- Check that the gateway is connected to the internet. The easiest way to do this is to go to the Gateways page and check that the “Last Activity” status on your gateway is something recent e.g. A minute ago
- Try rebooting the gateway by pulling the power cable out and putting it back in.
Logger won't download readings
When you get past the syncing settings stage, the logger’s first task is to take a reading and send it to the gateway. You will see this message…