Frequently asked questions
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Why am I getting Offline errors?
October 6, 2020 No CommentsOffline errors can come from either gateways or loggers. Here’s how to diagnose and fix some common problems.
Why won’t Clever Logger work on older browsers?
August 14, 2020 No CommentsClever Logger is designed to take advantage of the speed and reliability of modern browsers. Older versions of browsers (particularly Internet Explorer) just can’t cut it.
Why do I have to get an email code every time I want to log in?
July 13, 2020 No CommentsClever Logger uses a simple email code challenge to log users in the first time and then remembers them after that. No passwords! But some users find themselves having to log in every time. Here’s why.
How secure is Clever Logger?
February 24, 2020 No CommentsOccasionally we have a potential user who is keen to use Clever Logger, but either their boss or the IT department then voices concerns about security. I thought I would write the post to discuss to talk about computer security in general, and specifically the “risk” with Clever Logger.
What are Notification Groups?
September 30, 2019 No CommentsNotification Groups A Notification Group is a list of the people who will be notified when something goes wrong. Notification Groups are a very important
Why do Clever Logger graphs have dots and not lines?
September 3, 2019 No CommentsClever Logger graphs don’t use lines to connect data points because they are misleading. Read on to find out more.
What do I do if I get an alarm?
August 29, 2019 No CommentsReceiving alarms All send four types of alarms: High Temperature Low Temperature Offline (Gateway or Logger) Low Battery Additionally, the Temperature and Humidity loggers can
Why can’t different devices agree on temperature?
August 13, 2019 No CommentsHow is it possible for two devices to monitor the same environment and get different results? And for them both to be right?
Why is my battery losing power so fast?
July 8, 2019 2 CommentsYou only just got your Clever Logger and the battery is already down to 89%. What’s going on?
Does Clever Logger meet vaccine logging guidelines?
June 28, 2019 No CommentsThere is a lot of confusion amongst pharmacies and medical centres about what is required to comply with logging guidelines. How does Clever Logger measure up?
Do I need to calibrate my Clever Logger?
June 26, 2019 No CommentsWe get asked about calibration all the time. Here are our thoughts.
Are there any ongoing costs with Clever Logger?
June 26, 2019 No CommentsThe Clever Logger purchase price includes your data storage costs.
What do the colours mean on Clever Logger panels?
June 17, 2019 No CommentsEach Clever Logger panel is coloured-coded to show its status. Here’s what the different colours mean.
How do I add a Gateway?
April 5, 2019 No CommentsAdding a Gateway to your Clever Logger account is quick and easy.
How far can the Loggers be from the Gateway?
April 5, 2019 No CommentsClever Logger Loggers use Bluetooth technology to transmit their data to the Gateway. Many factors can affect the range that this transmission can travel.
How long is the warranty?
April 5, 2019 No CommentsClever Logger products are robust and high quality. We provide full support and warranty them against failure.
Where do I get the app?
April 4, 2019 No CommentsThe app is free and available for iOS and Android.
How scalable is Clever Logger?
February 15, 2019 No CommentsClever Logger can be used by any sized organisation – from a small pharmacy with one fridge to a chain of hospitals, each with dozens of fridges. Reports and alerts can be centralised or distributed to individual sites as required.
What happens if the power goes out?
February 15, 2019 4 CommentsEven if the power or internet drops out, the CleverLogger keeps right on logging on its internal memory. As soon as the connection is restored, the saved data will be automatically uploaded.