Frequently asked questions

Offline errors can come from either gateways or loggers. Here’s how to diagnose and fix some common problems.

Clever Logger is designed to take advantage of the speed and reliability of modern browsers. Older versions of browsers (particularly Internet Explorer) just can’t cut it.

Clever Logger uses a simple email code challenge to log users in the first time and then remembers them after that. No passwords! But some users find themselves having to log in every time. Here’s why.

Occasionally we have a potential user who is keen to use Clever Logger, but either their boss or the IT department then voices concerns about security. I thought I would write the post to discuss to talk about computer security in general, and specifically the “risk” with Clever Logger.

Notification Groups A Notification Group is a list of the people who will be notified when something goes wrong. Notification Groups are a very important

Clever Logger graphs don’t use lines to connect data points because they are misleading. Read on to find out more.

Receiving alarms All send four types of alarms:  High Temperature Low Temperature Offline (Gateway or Logger) Low Battery Additionally, the Temperature and Humidity loggers can

How is it possible for two devices to monitor the same environment and get different results? And for them both to be right?

You only just got your Clever Logger and the battery is already down to 89%. What’s going on?

There is a lot of confusion amongst pharmacies and medical centres about what is required to comply with logging guidelines. How does Clever Logger measure up?

We get asked about calibration all the time. Here are our thoughts.

The Clever Logger purchase price includes your data storage costs.

Each Clever Logger panel is coloured-coded to show its status. Here’s what the different colours mean.

Adding a Gateway to your Clever Logger account is quick and easy.

Clever Logger Loggers use Bluetooth technology to transmit their data to the Gateway. Many factors can affect the range that this transmission can travel.

Clever Logger products are robust and high quality. We provide full support and warranty them against failure.

The app is free and available for iOS and Android.

Clever Logger can be used by any sized organisation – from a small pharmacy with one fridge to a chain of hospitals, each with dozens of fridges. Reports and alerts can be centralised or distributed to individual sites as required.

Even if the power or internet drops out, the CleverLogger keeps right on logging on its internal memory. As soon as the connection is restored, the saved data will be automatically uploaded.

Loggers can’t connect directly to the internet, and we explain why on this page. But the Clever Logger Gateway definitely can connect to your office wi-fi. This means you can place it close to the Logger for best reception.