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An offline location alarm is simply a indication that the logger has stopped responding to your gateway.
We recommend setting an offline location delay for 30 minutes – as this will give the logger a chance to reconnect to the gateway independently.
The worst case scenario is the logger has a flat battery.
You are no longer recording.
This is where the logger is far away from the base. In a vehicle for example. Or a handbag.
We assume it’s meant to be there.
If the logger has been become wet or broken this will cause an offline location to alarm.
Inspect your device and check for any faults. It may need replacing.
The most common issue is the line of sight between the logger and gateway is not clear. Walls, doors, equipment may be causing issues with connectivity.
There are some cases where you don’t care if the logger is offline. For example, you may only use it for occasional tests, or it spends most of its time in a vehicle. In this case you may want to simply disable the offline notification.
You can do this in the location configuration screen.
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