Getting Started

Configuring Clever Logger

Using Clever Logger

Common Problems

Notifications Groups – an overview

Notification Groups are a key concept in Clever Logger. They allow you to make sure that only people who need to know are notified about alarms

What is a Clever Logger Notification Group?

Clever-Logger-Notification-Group
We want you to know when there is a problem
Each Clever Logger can send out a number of different alarms – high temperature, low temperature, low battery, etc.  The idea is very simple: we want you to know when there is a problem.
We notify as many people as you like if there is a problem

One of the great features of Clever Logger is that it allows you to have as many users as you like – for free. 

That means we won’t just notify one person of a problem. Instead, we notify as many people as you like.

Clever-Logger-Notification-Group-Multiple-Combinations
For bigger organisations, this could get complex

For a number of customers, we don’t just monitor a single fridge, but many locations.

Clever Logger is really scalable, suitable for everyone from a small pharmacy to a major hospital. There are no limits on how many locations, or how many users.

We notify as many people as you like, for as many locations you have, if there is a problem.

Clever-Logger-Notification-Group
Notification Groups keep it simple

In Clever Logger we allow you to group users into a NOTIFICATION GROUP.

You link the notification group to the alarm type, and now everyone in the notification group is notified of an alarm.

(P.S. Users can belong to multiple notification groups, and multiple notification groups can be assigned to each alarm. You are about to find out what amazing things you can achieve with this)

Two Default Notification Groups

Clever-Logger-Notification-Group
There are two types of default Notification Groups

For every site, we automatically create two default notification groups – one for email and one for phone notifications.

By default, every existing user is added to both groups.

Also, by default, this group is assigned to all the alarms on all existing location.

Clever-Logger-Notification-Group

Keep in mind…

you don't have to use the defaults!

You can:

  • turn off alarms to a default notification group (as shown in the diagram)
  • turn off the automatic adding of new users
  • manually remove people from the default groups

Hot tips

The default notification groups and default settings are suitable for the majority of small installations, but if you have multiple users, you may want to “tweak” the groups slightly.

The phone notification group should include all people who are able to respond to the problem, and they should have the Clever Logger app installed on their phone.

The email notification group should include all people who are responsible for fixing the problem, and all the people who need to know there was a problem.

If you only need to know that there was a problem (e.g. head office management), then turn off the repeat notifications. 

repeat-options

Why two types?

When assigning a notification group to an alarm type, you can also specify:

  • if it is repeated,
  • how often it is repeated,
  • when it stops being repeated
The default settings for the two groups are different. Keep reading to find out more…
Clever-Logger-Notification-Group

For the phone group, the aim is to get your attention until we know that you know there is a problem. We want to give you the chance to respond as soon as possible to minimise damage.

For the email group, the aim is to remind you until we know the problem is fixed, but we don’t want to flood your inbox with emails. It is a slower prod that ensures you don’t just acknowledge the alarm and then forget about it.

Why create your own notification groups?

Multiple sections

One of the most common reasons for having multiple notification groups has to do with multiple departments, wards, or stores.

NOTE: Clever Logger also supports multiple sites that allow you to restrict who can see what. For more information on sites, click the button below.

Clever-Logger-Notification-Group

Responsibilities

Another reason is if you have split responsibilities. For example, responding to temperature alarms could be the responsibility of the staff, but replacing the batteries could be the maintenance team’s responsibility.

An extension to split responsibilities is about WHY someone is being notified.

If they are responsible for FIXING the problem, then they need reminders.

If they simply need to know that a problem occurred (e.g. for reporting) then they could have a single email sent to them with no repeating.

Clever-Logger-Notification-Group

Escalation

What happens if no one from the group responds to the alarm?

Clever Logger allows you to escalate the alarm to a secondary group. After a configurable delay, Clever Logger can start notifying another group. If they don’t respond, it can escalate to another group, and another group.

This is useful for notifying staff who should be available, and then escalating to another department or supervisor.

How?

D.I.Y

NOTE: This is not a detailed explanation of how to setup notification groups. I’m just explaining why you would want to use them, and am pointing you in the right direction to do it. 

These screens will change with time so don’t be surprised if your system looks different. 

And always remember, we are here to help with advice or can even do the setup for you!!!

Editing the notification group

A Notification Group can be a member of an Organisation or a Site

Select “Settings” in the menu and then select “Notification Groups”.

From there you will be able to add or edit notification groups, and do things like add or delete users from groups and change their notification preferences.

If FUTURE users are automatically added to this group. 

For email, it is when they are added to the system.

For phone notification, it is when they first log in on a phone.

Who will receive the notification (by email or phone), the start notifications, the end notifications and the repeat notifications.

Editing the alarm setting

For every alarm setting (high, low, offline, low battery), you can specify what will happen with each notification group.

This is where you set the escalation delay (normally “no delay” for immediate notification).

The repeat until and repeat every are our “nag feature”.

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