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Troubleshooting offline Gateways

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Gateways section:

Warning: When your gateway is offline we cannot tell what is happening with your loggers. You must fix this problem for Clever Logger to work.

An offline gateway alarm is indicates that your gateway has lost connection to the internet.

Whilst your gateway is offline, the loggers will continue to record using their own back up memory. Once you have reconnected your gateway, your loggers will send the information collected during that period of time.

offline gateway alarm

Since an offline gateway often indicates a power failure, we recommend setting an offline gateway delay for 5 minutes as you want to be notified of this issue as soon as possible.

Offline gateway causes

If the gateway is offline, there will be one of three causes:

  • The gateway has no power
  • The gateway has no internet
  • The gateway has failed

Clever Logger doesn’t know which of these has happened – it just knows that the gateway hasn’t contacted the internet.

Step 1 Icon

Check the power lights

Clever-Logger-Gateway-Lights
No Power lights

If the power is on in the building …

  • Check that the power cable is plugged correctly into the gateway.
  • Check that the power supply is plugged into securely into the wall socket and the switch is on
  • If the power supply is plugged into a power board, check that the power board’s circuit breaker has not tripped.
  • Plug another device into the same power point to ensure the power point is working, or try plugging the gateway into a different power point.
Power cable

If there seems to be no good reason for the power issue, the gateway or the gateway power supply may have a fault. 

Call us on 1300 80 88 89 for options.

Step 2 Icon

Restart the gateway

Remove the power and reconnect the power cable. The gateway will go through a startup sequence. The power light sequence will change as it starts up:

Booting up

Red:            On
Green:      Flicker

Duration: about 30 seconds.

Clever-Logger-Gateway-Lights
Loading the application

Red:            Flashing
Green:        Off

Duration: about 15 seconds.

Clever-Logger-Gateway-Lights

If either of the above fail to stop, then contact support. This is typically due to the SD card being damaged or corrupted. The gateway is most likely going to need to be replaced.

Connecting mode

Red:           Three quick flashes
Green:       On

This is when you can connect to the gateway with the phone app.

Duration: Minimum 30 seconds. Then until the gateway joins a network.

Clever-Logger-Gateway-Lights
Connected

Red:         Flashing slowly
Green:     On

The gateway should now appear “Online”.

Clever-Logger-Gateway-Lights
Step 3 Icon

Network issues

If you do not get to the Connected stage, then you may have a network issue:

The gateway remains in the Connecting mode to indicate that it could not connect to the server.

Gateways can either connect with Ethernet or Wi‑Fi. The next step depends upon the method you are using:

Ethernet issues

Ethernet is used to connect devices like computers and printers to a network. 

Clever Logger gateways can be connected to your office network using an Ethernet cable.

If you have connected a cable to your gateway and it is not automatically connecting, here are some troubleshooting issues.

ethernet cable
Gateway with flashing light on the Ethernet port
Check the lights on the Ethernet socket. There are two lights at the bottom left and bottom right of the gateway’s Ethernet socket. If the Ethernet cable is connected to an active wall socket, or directly to a switch or router, one of those lights will flicker to show that there is data being transmitted between the gateway and the network. The colour of the light indicates the speed of the network, but as long as one of them is flickering, Clever Logger should work fine. However, if neither light is flickering, it’s likely that the Ethernet connection is not active.
  • Try a different Ethernet port to see if the gateway can connect
  • Check with your IT people to see if they can make the port active
  • Ensure the modem is turned on
  • Ensure you have the correct port on the modem
If one of the lights is flashing but the gateway still won’t connect.
  • Ensure that your modem has internet access
  • Your IT people may have placed some restrictions on what devices can connect to the network.
  • You can find the IT requirements for the gateway on this page.

Wi‑Fi issues

If your gateway was previously connected to Wi‑Fi, but now is not, a number of this could have happened…

  • The Wi‑Fi network could be down.
    • Try connecting to the network on your smartphone and seeing if you can access the internet. If not, try rebooting the router.
  • The Wi‑Fi password may have been changed.
  • The Wi‑Fi signal may be too weak at the gateway.
    • Make sure the Wi‑Fi signal from the router to the gateway is not blocked by thick walls or metal e.g. Don’t put the gateway in a metal cabinet.
    • Use your mobile phone to see the strength of the Wi‑Fi network.
  • Restrictions may have been placed on devices.
    • IT departments often restrict which devices are allowed to connect to the network. Check that no restrictions have been put in place.
    • Remember, Clever Logger does not require access to access to any local computers or servers, so a guest Wi‑Fi network is ideal.

The following links may be useful

Connecting your gateway to a Wi‑Fi network

Clever Logger gives you the option of connecting to Wi‑Fi. This page focuses on setting up your gateway connection to a local network wirelessly.

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Information-for-IT-Departments

Information for IT

Clever Logger gives you technical information you need for your IT people.

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Terminology

Clever Logger’s glossary of terms.

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I can't connect my gateway in the first place

adding a gateway

Adding a Clever Logger gateway

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Questions? Call us on 1300 80 88 89

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Clever Logger is sold to government departments, public and private hospitals, and other large corporations. We understand that it’s often not possible to purchase with a credit card on a web site.

Call us on 1300 80 88 89 or send an email to [email protected] and we’ll send you a written quote. We are happy to send out most orders on receipt of a verified purchase order.

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CleverLogger is sold and supported by an Australian company. You little ripper!

Proudly developed, sold
and supported by Aussies.
You little ripper!

All prices are in Australian dollars and include GST

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1300 80 88 89

[email protected]

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Location Views

In the top right corner of the Location page, you will find the View chooser.

There are three options: Simple, Detailed and Gauge.

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Clever Logger temperature logger with external probe

Logger with Dual Temperature Sensors

QUICK SPECS
Model CLD-01
Type Temperature only with Dual Sensors
Temperature Range Internal sensor: -23°C to +60°C
External sensor: -40°C to +80°C
Humidity Range N/A
Battery Type CR2450
Battery Life Replace every 12 months
Accuracy Internal Sensor:
±0.3℃ (0℃ to +60℃)
±0.3℃ to ±0.7℃ (other temperatures)
External Probe:
±0.5℃ (-20℃ to +40℃)
±1℃ (other temperatures)
Offline Memory approx 24 days logging at 5 minute intervals
Clever Logger temperature logger with external probe

Logger with External Probe

QUICK SPECS
Model CLX-01
Type Temperature only with Probe
Temperature Range -40°C to 60°C
Can operate up to 80°C for short periods
Humidity Range N/A
Battery Type CR2450
Battery Life Replace every 12 months
Accuracy ±0.5℃ (-20℃ to +40℃)
±1℃ (other temperatures)
Offline Memory approx 24 days logging at 5 minute intervals