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Getting Started

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Configuring Clever Logger

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Using Clever Logger

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Common Problems

Clever Logger Offline Gateway Alarms

Clever Logger giving you the silent treatment? Did you forget the anniversary…again! Find out what the experts suggest below to fix this communication issue.
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Read the FAQ article

A detailed explanation of offline errors is available in our FAQ section

My Gateway is Offline

Warning: When your gateway is offline we cannot tell what is happening with your loggers. You must fix this problem for Clever Logger to work.

Clever Logger Offline Gateway Alarm

An offline gateway alarm is simply a indication that the gateway has stopped responding to your network.

Whilst your gateway is offline, the loggers will continue to record using their own back up memory. Once you have reconnected your gateway, your loggers will send the information collected during that period of time.

We recommend setting an offline gateway delay for 5 minutes as you want to be notified of this issue as soon as possible.

It used to be online, now it isn't:

Power Outage

The worst case scenario is a loss of power to the site.

Your fridge etc. are now at risk.

Network Disruption

The second cause is your internet access is down.

Your fridge etc. should be fine, but we cannot be sure.

Your business may also be impacted if the internet is not fixed by start of business.

Disconnected Gateway

Only the Clever Logger gateway is not working.

Your fridge etc. is fine but we cannot be sure.

Read the next section for instructions on how to fix this.

Network Changes

And then there’s the unexpected network change where they forgot we existed…

By this we mean things like:

  • Wi-Fi password has changed. If so, reconfigure the Wi-Fi in the gateway
  • Someone disconnected the cable at the router or switch (very likely in large organisations)
  • IT turned on new security rules because they can
  • Someone cut the network cable in the roof (don’t laugh, it happened)

WIth the last 3, the only thing you can do is talk to your IT department to find out if something has changed. If you don’t have an IT department, they aren’t likely. 

I can't connect my gateway in the first place:

– No power – LEDs on

– Physical connection – switch – LEDs showing connectivity.

Gateway / firewall blocking it: Link to IT information

 

Other "How To" articles

Frequently Asked Questions