Clever Logger Offline Gateway Alarms

The Clever Logger gateway is the link between your loggers and the internet. If it is offline, this is a serious problem that needs to be fixed.

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A detailed explanation of offline errors is available in our FAQ section

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My gateway is offline

Warning: When your gateway is offline we cannot tell what is happening with your loggers. You must fix this problem for Clever Logger to work.

An offline gateway alarm is simply a indication that the gateway has stopped responding to your network.

Whilst your gateway is offline, the loggers will continue to record using their own back up memory. Once you have reconnected your gateway, your loggers will send the information collected during that period of time.

We recommend setting an offline gateway delay for 5 minutes as you want to be notified of this issue as soon as possible.

My gateway used to be online - but now it isn't

Power Outage

The worst case scenario is a loss of power to the site.

Your fridge etc. are now at risk.

Network Disruption

The second cause is your internet access is down.

Your fridge etc. should be fine, but we cannot be sure.

Your business may also be impacted if the internet is not fixed by start of business.

Disconnected Gateway

Only the Clever Logger gateway is not working.

Your fridge etc. is fine but we cannot be sure.

Read the next section for instructions on how to fix this.

Network Changes

And then there’s the unexpected network change where they forgot we existed…

By this we mean things like:

Wi-Fi password has changed. If so, reconfigure the Wi-Fi in the gateway
Someone disconnected the cable at the router or switch (very likely in large organisations)
IT turned on new security rules because they can
Someone cut the network cable in the roof (don’t laugh, it happened)

WIth the last 3, the only thing you can do is talk to your IT department to find out if something has changed. If you don’t have an IT department, they aren’t likely.

I can't connect my gateway in the first place

Adding a Clever Logger gateway

Not sure what you need?

Single vaccine fridge?

Getting Started

Configuring Clever Logger

Using Clever Logger

Common Problems

Clever Logger Offline Gateway Alarms

Read the FAQ article

My gateway is offline

Warning: When your gateway is offline we cannot tell what is happening with your loggers. You must fix this problem for Clever Logger to work.

My gateway used to be online - but now it isn't

Power Outage

Network Disruption

Disconnected Gateway

Network Changes

I can't connect my gateway in the first place

Questions? Call us on 1300 80 88 89

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Frequently Asked Questions