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Understanding the lights on the Clever Logger gateway

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There are 2 sets of lights that can be found on the Clever Logger Gateway...



Is it on?


gateway lights

Is it connected?

The Power Light

The gateway must be connected to power.

Power cable

Technically the power light isn’t a “power” light. It provides some very simple information on what the software is up to. If you don’t see any light, the power is off, the power cable is unplugged or faulty, or the gateway is faulty. 



The gateway is basically a mini computer so when you first turn it on, it has to boot up. While this is happening, the red light is on but not flashing and the green light will flicker. 

Duration: about 30 seconds.



Once the device has booted up, it will load the software that lets it communicate with the internet and with the loggers. While this is happening, the green light will be off and the red light will flash quickly

Duration: about 15 seconds.



Once the app is loaded, the gateway enters connection mode. This is when you can connect to the gateway with the phone app.

The red light will flash quickly three times, then pause, and repeat.

Duration: Minimum 30 seconds. Then until the gateway joins a network.

NOTES: If the gateway cannot connect to your network either via Ethernet (a cable) or WiFi, it will remain in this mode. This is to allow you to connect to it using the phone app to configure WiFi.

Red Light Pattern Description
Solid Operating system booting up
Flash fast repeatedly Clever Logger starting up
Flash 3 times, pause, repeat Ready to connect via app
Flash slow repeatedly Gateway is scanning for loggers

While in this mode it will be continually trying to connect to your network and will automatically change to the next mode once successful.

For more information on why a gateway won’t connect to the network check out these articles:

CONNECTED The green light indicates the gateway is connected to the internet. The red light blinks slowly to show that the gateway is looking for loggers. Duration: Minimum 30 seconds. Then until the gateway joins a network.

Network/Ethernet port lights

The port labelled NETWORK on your Gateway is the spot where you will connect the ethernet cable (blue cable included in the kit) to your ethernet source. 

Below the network port there are two lights – green and orange. 


What do the lights mean?

The lights indicate two things – whether there is connection that is passing data, and what speed that connection.

gateway lights


The connection is not active. Often office network ports need to be “patched” at the other end. This is something for your IT people.

There is NOTHING that can be done within Clever Logger to fix this problem. It is a site issue with your cabling.

gateway lights


The connection has no data being passed. This is typically from security settings in your network and needs to be resolved by your I.T. department. This information may be useful for them:

gateway lights


There is a connection to a 10/100Mb network. The gateway should work with this network.

gateway lights


There is a connection to a 1000Mb network. The gateway should work with this network.

If your Gateway has successfully connected to via Ethernet, it will be visible in the “Gateways” tab on cloud.cleverlogger.com to the organisation you have registered it.


Gateway was previously working

The gateway has been online, and has recently gone offline.

We are looking for “what’s changed?”

Has I.T. been on site?

They may have disconnected it at the patch panel.

Has someone been playing with the router/patch panel? 

They may have disconnected it.

Is the network cable still plugged into the wall and gateway?

Just unplug it and plug it back in to make sure.

Is your network still working?

If your computers don’t have internet access, then our gateways won’t either.


If none of these work, try turning the gateway off and back on again. And if that still doesn’t work, ask your staff these questions again. Chances are someone will say “oh, that’s right, I …”

Gateway has never worked

This is the first time you are connecting the gateway and the network lights won’t turn on.

For smaller customers, you need to plug the gateway directly into your internet modem or router, or use WiFi. The supplied blue cable is there to help you, but keep in mind that you can use a longer or shorter one if that makes life easier.


For most customers, this is the realm of IT, but we will explain a bit of jargon to help with your conversation.

The network socket in the wall has a cable running back to the patch panel. This is NOT the router. Another cable is required to connect that lead in the patch panel to the router. Quite often there are plenty of spare wall sockets, but very limited ports free in the router.

Hopefully it is just a matter of physically making this connection on the patch panel. On some sites, there won’t be spare capacity on the router, and your IT department / person will advise on alternative solutions (and keep in mind you have WiFi as an option).

In some cases the cable to the patch panel doesn’t exist or has been cut.



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Set it up, have a play, explore the features – obligation free.

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What is NATA?

The National Association of Testing Authorities (NATA) is the recognised national accreditation authority for analytical laboratories and testing service providers in Australia. It is an independent, not-for-profit organisation that provides independent assurance of technical competence. 

NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices .

Location Views

In the top right corner of the Location page, you will find the View chooser.

There are three options: Simple, Detailed and Gauge.


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