Turn on the gateway
At some stage you will need to plug in the gateway and turn it on. You may as well do it straight away.
If you are going to connect it directly to your network, also do this now.
Open the gateways screen
Add a gateway
Click on the Add a Gateway button in the top right corner.
Select the type of gateway
Select the type of gateway that you have.
Note: It doesn’t matter if you select the wrong type. This initial selection is to help with product photos to step you through the next step.
Select the site
If you have multiple sites, the next step is to select the site at which the gateway will be placed.
For more information on why you would have multiple sites and how to manage them, click on the button.
Identify the gateway
You will be asked for the ID and PIN for the gateway. This can be found on a sticker under the gateway.
Note that the image shown is based upon the type of gateway you selected in the prior step. Once you enter the ID, the rest of the installation will automatically adjust to correct type of gateway.
If a warning appears saying that the gateway is linked to another site or organisation, it means that it has been previously been linked and not
The second part is to enter the PIN.
The gateway is now be linked to your account.
General Settings
Name
You will need to name your Gateway. This is what will be displayed on the dashboard, as well as in the alarm notifications. We strongly recommend that you put the word “gateway” in the name.
Description
This is a general text field that you can use to store additional information. We recommend that you include the location of the gateway.
Timezone
The timezone is used to show what time the gateway went offline and back online. It will default to the timezone of the organisation and probably doens’t need adjusting.
Operating country
This is only used for Wi-Fi. It will default to the organisation’s country.
Alarm Settings
Offline Alarms
Once connected, the Gateway will be in constant contact with the Clever Logger internet server. If your power or internet fail and the contact is lost, Clever Logger can let you know.
This alarm is switched on by default and, unless you specifically don’t want to be notified about connection problems, we recommend that you leave it on.
Offline Alarm Delay
The default here is five minutes because you probably want to be notified as soon as possible if the power is out. However, if your power or internet regularly suffers from short breaks, you may want to choose a longer delay so that you get fewer alarms.
Offline Notification Groups
This is the list of people who will receive a notification if the Gateway goes offline. A default group with one member (you) was set up when you first created your Organisation.
Pro Tip 1: Dodgy internet
If you know that your internet is unreliable and don’t want to be continually sent alarms, extend the offline alarm to something like 1 to 8 hours. It’s not perfect, but stops a lot of frustration. We do NOT recommend disabling it totally because then there could be a serious problem (e.g. someone disconnects it) and you will never know about it.
Pro Tip 2: Managing multiple people
Notification groups allow you to determine who will receive which alarms, and how. They also allow you to send alarms to one group of people initially, and then escalate to others after a while. For more information on configuring notification groups and alarms, click the button below:
Review and submit
The next step is to simply review the settings, and press “Submit”.
Turn on the gateway
By now, if you haven’t already connected your gateway to power, do so now. If you are going to connect it directly to your network, then do so now.
Get the gateway online
NOTE: You may not see this screen
If the gateway had already been turned on and connected to the network, it will bypass this screen.
You now need to decide how you want the gateway to connect to your network. Select the appropriate help topic to continue:
If the gateway still doesn’t come online then you may also find this information useful: