FAQ
There are no passwords with Clever Logger.
Instead, we get you to authenticate your computer’s or phone’s access to your account by sending an email to the address on your account.
The theory is, if you have access to your email account, you can have access to your Clever Logger account.
The Clever Logger system sends out literally millions of email every year, and we have a number of processes in place to monitor whether email are being sent successfully. We’re not saying it’s not our fault, just that it’s very unlikely to be our fault.
So where is the email?
The most likely explanation is that your email has been blocked by a spam filter.
The first step is to look in your spam/junk folder. If the email from Clever Logger is there, you should be able to move it your Inbox. It is also a good idea to mark the cleverlogger.com domain as a safe sender.
Before it gets to you, an email must pass through a special computer called a mail server. Mail servers have all sorts of rules about which emails are allowed through, otherwise your inbox would be full of emails from Nigerian princes selling Viagra.
Sometimes, the rules block emails that should get through. If our emails are getting blocked on the server, getting access to them can be more difficult. You will most likely need to contact your IT service provider and ask them to whitelist any emails from cleverlogger.com.
Microsoft Exchange servers can also use a “quarantine” to put aside emails they think are malicious or spam. Ask your IT people how to inspect the mail in the quarantine to see if your Clever Logger is there.
Sometimes an email is just hard to find.
All email clients have the ability to search for a particular email or sender, so the first step is to search for the words Clever Logger.
You may also want to search for the actual sender’s email – in this case, it will be [email protected].
A note about the Outlook desktop client’s search feature
It sucks.
However, if you open Outlook in a browser, the search generally works a lot better.
Some email clients have a way of sorting emails by their importance or their content. Gmail sorts mail into folders such as Primary, Promotions, Updates, etc. Outlook can sort into Focused and Other.
Your missing email may have been sorted into one of these secondary folders.
Clever Logger is sold to government departments, public and private hospitals, and other large corporations. We understand that it’s often not possible to purchase with a credit card on a web site.
Call us on 1300 80 88 89 or send an email to [email protected] and we’ll send you a written quote. We are happy to send out most orders on receipt of a verified purchase order.
All prices are in Australian dollars and include GST
KEEP BATTERIES OUT OF REACH OF CHILDREN
Clever Logger loggers are intended for commercial use only. They contain small batteries. Swallowing can lead to chemical burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately.
To prove it, we’ll send you a Starter Kit to try out for a whole month.
Set it up, have a play, explore the features – obligation free.
If you love it, just let us know.
If not, just send it back.
The National Association of Testing Authorities (NATA) is the recognised national accreditation authority for analytical laboratories and testing service providers in Australia. It is an independent, not-for-profit organisation that provides independent assurance of technical competence.
NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices .
| QUICK SPECS | |
|---|---|
| Model | CLD-01 |
| Type | Temperature only with Dual Sensors |
| Temperature Range | Internal sensor: -23°C to +60°C External sensor: -40°C to +80°C |
| Humidity Range | N/A |
| Battery Type | CR2450 |
| Battery Life | Replace every 12 months |
| Accuracy |
Internal Sensor: ±0.3℃ (0℃ to +60℃) ±0.3℃ to ±0.7℃ (other temperatures) External Probe: ±0.5℃ (-20℃ to +40℃) ±1℃ (other temperatures) |
| Offline Memory | approx 24 days logging at 5 minute intervals |
| QUICK SPECS | |
|---|---|
| Model | CLX-01 |
| Type | Temperature only with Probe |
| Temperature Range | -40°C to 60°C Can operate up to 80°C for short periods |
| Humidity Range | N/A |
| Battery Type | CR2450 |
| Battery Life | Replace every 12 months |
| Accuracy | ±0.5℃ (-20℃ to +40℃) ±1℃ (other temperatures) |
| Offline Memory | approx 24 days logging at 5 minute intervals |
