Rebooting a Gateway

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The gateway is basically a mini computer so a restarting it is a good first troubleshooting step if things aren’t going as expected.

That said, you should not need to be constantly manually restarting your gateway. It has features built into it that will automatically restart it if a problem is detected. 

If you find that you are needing to frequently restart your gateway then something is obviously wrong, so please contact us.

There are two ways to restart the gateway

The cold boot

If you are near the gateway...

Simply pull the power cable out and put it back in.

Just pull the cable out and put it back in

The online boot

If you are not near the gateway...

As long as the gateway is still online, you can reboot it remotely through the dashboard.

Step 1 Icon

Open the dashboard and find your gateway

Go to your Clever Logger dashboard

Click on Gateways in the menu.

Step 2 Icon

Reboot the gateway

reboot gateway

Click on Advanced Settings and then on the Reboot link.

Confirm your action on the next screen (more about this screen below).

The reboot instruction will be sent to the gateway and it should restart within about 10 minutes.

When was my gateway last rebooted?

The reboot confirmation screen also has details of when the gateways last rebooted and for what reason.

diagnosing-offline-gateways
FIND OUT MORE

Gateway not coming back online?

Tips and tricks on bringing a gateway back online after it has restarted.

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What is NATA?

The National Association of Testing Authorities (NATA) is the recognised national accreditation authority for analytical laboratories and testing service providers in Australia. It is an independent, not-for-profit organisation that provides independent assurance of technical competence. 

NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices .

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In the top right corner of the Location page, you will find the View chooser.

There are three options: Simple, Detailed and Gauge.

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