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FAQ
The Clever Logger internet server is expecting your gateway and loggers to get in touch at regular intervals. If it doesn’t hear from them after a certain amount of time (which you can set), Clever Logger will sound the alarm.
Gateway offline
If the gateway is offline it has either:
Clever Logger doesn’t know which of these has happened – it just knows that the gateway hasn’t contacted the internet.
Obviously, if the power is out, you’ll want to know about it because it means that your fridges and freezers may also be without power. So Clever Logger sends out an alarm.
Logger offline
If the logger is offline it may be due to:
Clever Logger doesn’t know which of these has happened – it just knows that it doesn’t have recent data for the location.
NOTE: When the location comes back on line, the system will automatically download the missing data (except for a dead battery of course). You won’t lose data, it will just be delayed.
In the alarm message will be the type. We also recommend that you use the word “gateway” or similar in the description of the gateway to make sure it is very obvious.
If you have both an offline gateway AND an offline location, then typically they are both caused by the offline gateway.
Fix the offline gateway first.
Within the configuration for offline alarms is a list of notification groups that it will send the notification to. You are in one or more of those groups.
To stop receiving offline alarms either:
Clever Logger is sold to government departments, public and private hospitals, and other large corporations. We understand that it’s often not possible to purchase with a credit card on a web site.
Call us on 1300 80 88 89 or send an email to [email protected] and we’ll send you a written quote. We are happy to send out most orders on receipt of a verified purchase order.
All prices are in Australian dollars and include GST
KEEP BATTERIES OUT OF REACH OF CHILDREN
Clever Logger loggers are intended for commercial use only. They contain small batteries. Swallowing can lead to chemical burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion. Seek medical attention immediately.
To prove it, we’ll send you a Starter Kit to try out for a whole month.
Set it up, have a play, explore the features – obligation free.
If you love it, just let us know.
If not, just send it back.
The National Association of Testing Authorities (NATA) is the recognised national accreditation authority for analytical laboratories and testing service providers in Australia. It is an independent, not-for-profit organisation that provides independent assurance of technical competence.
NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices .
