Creating your Clever Logger account
This page is for users who are completely new to Clever Logger. It will guide you through the process of creating your Clever Logger account.
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Getting Started
Getting Started
Configuring Clever Logger
Using Clever Logger
Common Problems
Setting up a new system
Step by step instructions on how to set up your organisation, and then administer it. This is the stuff that you normally only need to do once.
The more frequent tasks like viewing results or running reports are in the “Using Clever Logger” section.
Adding a Clever Logger gateway
Adding your new Clever Logger Gateway to your account is the first step to getting online.
Connecting your gateway to power and Internet
The Clever Logger Gateway is the link between your loggers and the internet so let’s get it up and running
Advanced options
These are features specifically designed for larger organisations or more advanced users. Most people won’t need to look at this information.
What happens if the power goes out?
Even if the power or internet drops out, the CleverLogger keeps right on logging on its internal memory. As soon as the connection is restored, the saved data will be automatically uploaded.
How scalable is Clever Logger?
Clever Logger can be used by any sized organisation – from a small pharmacy with one fridge to a chain of hospitals, each with dozens of fridges. Reports and alerts can be centralised or distributed to individual sites as required.
How long is the warranty?
Clever Logger products are robust and high quality. We provide full support and warranty them against failure.
How far can the loggers be from the gateway?
Clever Logger Loggers use Bluetooth technology to transmit their data to the Gateway. Many factors can affect the range that this transmission can travel.
How do I add a Gateway?
Adding a Gateway to your Clever Logger account is quick and easy.
What do the colours mean on Clever Logger panels?
Each Clever Logger panel is coloured-coded to show its status. Here’s what the different colours mean.
Are there any ongoing costs with Clever Logger?
The Clever Logger purchase price includes your data storage costs.
Do I need to calibrate my Clever Logger?
We get asked about calibration all the time. Here are our thoughts.
Does Clever Logger meet vaccine logging guidelines?
There is a lot of confusion amongst pharmacies and medical centres about what is required to comply with logging guidelines. How does Clever Logger measure up?
Why is my battery losing power so fast?
You only just got your Clever Logger and the battery is already down to 89%. What’s going on?
Why can’t different devices agree on temperature?
How is it possible for two devices to monitor the same environment and get different results? And for them both to be right?
What do I do if I get an alarm?
Processing alarms in This page provides information on alarm processing in general in . There are information pages on each alarm type and how to
What are Notification Groups?
A Notification Group is a list of the people who will be notified when something goes wrong.
Changing the battery in the logger
Is your logger feeling a little fatigued from running all year? Give it a little boost with a brand new battery supporting its immune system with essential nutrients to power on through the day! See below to find out what you need.
Vaccine fridge diagnosis with Clever Logger
After installing a Clever Logger in a vaccine fridge, we noticed some very unusual temperatures
How secure is Clever Logger?
Occasionally we have a potential user who is keen to use Clever Logger, but either their boss or the IT department then voices concerns about security. I thought I would write the post to discuss to talk about computer security in general, and specifically the “risk” with Clever Logger.
How Clever Logger works – an overview
Clever Logger is a completely automatic temperature logging system. This overview is a simple breakdown of how the system works.
Creating your Clever Logger account
This page is for users who are completely new to Clever Logger. It will guide you through the process of creating your Clever Logger account.
Logging into your Clever Logger account
Step-by-step instructions for logging into your Clever Logger account
Adding a Clever Logger gateway
Adding your new Clever Logger Gateway to your account is the first step to getting online.
Connecting your gateway to power and Internet
The Clever Logger Gateway is the link between your loggers and the internet so let’s get it up and running
Starting a CLT logger
Clever Logger loggers arrive switched off to save the battery. You must start your logger before it can be used.
Adding a Location to your Clever Logger account
Step by step instructions for adding and configuring a Location
Managing Alarms
Alerts are the heart of CleverLogger. They allow you to find out about problems in time to do something about them.
Adding more Users to your Clever Logger account
You can have as many users as you like in your Clever Logger account. Each user needs a unique email address.
How to add a user to a Notification Group
How to add a user to a notification group so they can be quickly notified about issues.
How do the different roles and permissions work?
What is the difference between an Operator and Controller? This page will outline and explain the different roles for Clever Logger users.
Sites – an overview
Clever Logger makes it easy to manage a single fridge or a whole chain of hospitals.
Information for your IT people
On most networks, Clever Logger is super easy to set up. However, some bigger organisations will have more rigid controls on what can access their networks. Here is some info your IT people may need to make things work.
I can’t log into Clever Logger
No luck signing into the Clever Logger dashboard? Here are some options…
The Clever Logger smartphone app
The Clever Logger smartphone app lets you manage your loggers and gateways, and receive temperature alerts wherever you are
Clever Logger High Temperature Alarms
Getting high-temperature alarms in Clever Logger? Here are some tips on what causes them and what you can do to fix or minimise them. Some relate to the equipment and some to staff.
Troubleshooting offline Gateways
The Clever Logger gateway is the link between your loggers and the internet. If it is offline, this is a serious problem that needs to be fixed.
Clever Logger Low Temperature Alarms
Getting low temperature alarms in Clever Logger? Here are some tips on what causes them and what you can do to fix or minimise them. Some relate to the equipment and some to staff.
Diagnosing Offline Location issues
If the logger and gateway aren’t communicating, you won’t get alerts about out-of-range temperatures. This is a serious problem that needs to be fixed.
How to remove a Clever Logger user
Has someone outstayed their welcome on Clever Logger? Find out how to kick them out of your home….page. Follow the directions outlined by the experts below.
Clever Logger and Quality Care Assessment Compliance
Clever Logger not only complies with the Quality Care Assessment requirements, but blows it out of the water. Our goal is to have a temperature logging system that does everything, and we are getting closer to success!
Editing a Clever Logger Location
Need to touch up the look and feel of your location? Want to add a delay to alarms or maybe you need to shorten your alarm threshold? Find out how below!
Do I have to get an email code every time I want to log in?
Clever Logger uses a simple email code challenge to log users in the first time and then remembers them after that. No passwords! But some users find themselves having to log in every time. Here’s why.
Why won’t Clever Logger work on older browsers?
Clever Logger is designed to take advantage of the speed and reliability of modern browsers. Older versions of browsers (particularly Internet Explorer) just can’t cut it.
Clever Logger dashboard not working? Your browser might be a dinosaur!
If you’re still using an older version of Internet Explorer you may be having trouble with the Clever Logger dashboard. It’s time to update.
How do I get notifications sent to my phone?
Having the Clever Logger app on your phone allows you to be notified of problems day or night, wherever you are.
Why am I getting Offline errors?
Offline errors can come from either gateways or loggers. Here’s how to diagnose and fix some common problems.
Wireless Signals Explained
This post will outline how Clever Logger’s wireless signals work and what elements can either distort or stop these signals from transmitting data.
Configuring the Clever Logger Dual Logger
The Dual logger allows you to monitor two environments with one logger. When the probe is placed in a vial of glycol, it is an ideal solution for vaccine fridges.
Alarm Notification Group setup
What is a notification group? The notification group is who will be notified in the event of the alarm occurring. Depending upon the number of notification
Understanding the lights on the Clever Logger gateway
The Power Lights on the Clever Logger gateway have different patterns for different events. Find out what they mean
June 2021 Release – Dual graphs, twice daily min/max
The first June 2021 Clever Logger release is the start of a number of changes in how we display the data. In this release we have the dual temperature capability (great for temperature + humidity) as well as the twice daily min/max.
July 2021 Release – Design tweaks and bug fixes
A lot of the improvements at Clever Logger are behind the scenes. We are always looking to make the system easier and quicker to use.
August 2021 Release – Gauges, announcements, email testing, Strive For Five
In our second release for July, Clever Logger now has a pretty gauge view, an announcement feature, better email testing capabilities, and I go on a rant about Strive For Five.
Connecting your gateway to ethernet
Connecting your gateway to the internet is the first step in being able to see your data online.
Diagnosing offline location issues
If your logger has not been seen by the Clever Logger internet server for a while (you can set this duration), then you will receive
Connecting your gateway to wi-fi
Connecting to wi-fi allows you more freedom in where you place your gateway, which may allow you to improve signal strength.
Running an “ice-slurry” type test at different temperatures
READ ME FIRST!!! If you are doing an ice-slurry test on Clever Logger because it is being used in a vaccine fridge, then STOP! Strive
Our thoughts on “Strive For Five”, Jimmy Rees Style
It’s called humour… With COVID and lockdown and daily politician announcements, it is no wonder that comedy legends like Jimmy Rees created “The Guy Who
Should I connect to 2.4GHz or 5GHz Wi-Fi?
Many modern routers broadcast Wi‑Fi in two frequencies – 2.4GHz and 5GHz. Which one is right for your Clever Logger gateway?
How to swap loggers for a location
Replacing the Clever Logger logger at your location? Follow these simple steps.
