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Common questions

These are the most common questions we are asked.

If you have an issue that isn’t answered here, use the form at the bottom of the page to let us know.

About temperature loggers

What is a temperature logger?

What is the temperature range of Clever Logger?

Will Clever Logger run on a Mac?

What should the temperature graph from my vaccine fridge look like?

About your account

How to add more users to my Clever Logger account?

How to remove a user from my Clever Logger account?

How do I change my email address?

How do I change my account name?

About your gateway

How do I connect the gateway to my Wi‑Fi

What do I do if I get an offline alarm?

About your loggers

How do I change the battery in my logger?

Where do I place my logger for best results?

About your reports

How do I create a scheduled report?

How do I create a report about a certain date or time?


Do you have a problem that’s not answered here? Let us know and we’ll get back to you in a flash.


You're going to love Clever Logger

To prove it, we’ll send you a Starter Kit to try out for a whole month.

Set it up, have a play, explore the features – obligation free.

If you love it, just let us know.

If not, just send it back.

Starlight Children's Foundation

Australia has one of the best healthcare systems in the world. But sick children and young people need more than the exceptional care that our clinicians can offer.  They need the social and emotional support that lets them be a child. 

This is Starlight’s job. For over 30 years we have used play, social connection and creativity to support children and young people in some of their toughest times and to positively change their healthcare experience.

We work alongside clinicians, wherever they go, from by the bedside in a major paediatric hospital to mobile clinics visiting remote communities. Working in partnership to deliver the best possible care for children and young people across the whole country, so that they can live their best lives.

Visit the website

What is NATA?

The National Association of Testing Authorities (NATA) is the recognised national accreditation authority for analytical laboratories and testing service providers in Australia. It is an independent, not-for-profit organisation that provides independent assurance of technical competence. 

NATA accredits organisations to perform testing and inspection activities for their products and services. This gives consumers the assurance they need to make safe, healthy and reliable choices .

Location Views

In the top right corner of the Location page, you will find the View chooser.

There are three options: Simple, Detailed and Gauge.


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Frequently Asked Questions